Return Policy for products sold on www.2gugi.com ( Fab Glass and Mirror LLC)
CUSTOM CUT ORDERS
All Custom Cut orders including Shower Doors, Tempered Glass, Laminated Glass, Glass Shelves, Glass Table Tops, Mirrors, Replacement Glass and others listed cannot be CANCELLED or ALTERED once they have been sent to fabrication.
Please call the customer support at 888-474-2221 Ext 2 to check your order status.
Custom Cut Orders May Not Be Returned
The Fab Glass and Mirror guarantee does not cover any custom cut items that were wrongly measured by the customer.
If you are not satisfied with your Fab Glass ready-made, stock product purchase, you can return it for a replacement or refund within 14 days of purchase*.
If your item has a manufacturing defect in its materials or workmanship, or it arrived damaged, you may return it within the specified period above. Items that are damaged in transit must be reported within 24 hours of receiving the package.
The customer is required to open all items and inspect them within 24 hours of receipt. Items must be returned in their original packages and packed the same way it was shipped to qualify for a refund.
The customer is responsible for the cost of shipping and insurance of returned items, unless the item was received defective or wrong item was shipped.
Returning or Exchanging Items
Customer must include a proof of purchase for all returns and exchanges.
Returns and Exchanges by Mail: Customer has the option to choose any carrier, provided a tracking number is available.
Fab Glass and Mirror Reserves the right to refuse any package that is not properly packed or has obvious damage caused by the carrier.
To return or exchange an order: Include a copy of your invoice and RMA authorization email.
Ship your package with a carrier that can provide tracking and insurance.
Ship returns within 3 business days of receiving the return authorization.
All returns must be shipped to :
Have a question or problem about your order? Please call 888-474-2221
*All Custom Cut Orders Offered By Fab Glass and Mirror May Not Be Returned*